Ordering
How do I place an order?
You can order in two ways. On our website, choose your colour and size, add the piece to your cart and check out. Or order on WhatsApp: send us the product name, colour and size at 0325-3453000, and we'll book it for you.
Will you confirm my order?
Yes. We confirm every order with a quick call before dispatch. Please keep your phone reachable, as unconfirmed orders are cancelled after 2 days. Missed our call? You can reconfirm on WhatsApp.
Can I change or cancel my order?
Yes, any time before it's dispatched, that is, before you receive our confirmation message or email with your tracking number. Just message us on WhatsApp with your order number.
Payment and prices
How can I pay?
We accept cash on delivery, bank transfer, JazzCash and Easypaisa. For prepaid orders, send your payment screenshot and order number on WhatsApp, and we'll confirm and dispatch your order.
Are your prices shown on the website?
Yes, every price is on the product page. No need to DM for prices.
Do you charge for delivery?
Delivery is Rs. 300 anywhere in Pakistan, and free on orders of Rs. 7,000 or more. All prepaid orders get free delivery. See our Shipping Policy for details.
Delivery
How long does delivery take?
Orders are delivered in 3–7 working days after confirmation.
Where do you deliver?
We deliver all over Pakistan. We don't ship internationally at the moment.
How can I track my order?
Once your order is dispatched, we'll send your tracking number on WhatsApp and by email. You can track it on our Track Your Order page.
Sizes and products
How do I find my size?
See our Size Guide. Not sure? Send us your height on WhatsApp and we'll help you choose.
Will the colour look like the photos?
We photograph every piece in natural daylight so the colour stays true. Colours can still look slightly different on different screens.
How do I care for my piece?
You'll find care instructions on each product page.
Exchanges
Can I exchange my order?
Yes, within 15 days of delivery, as long as the item is unworn, unwashed and has its tags. We offer exchanges only, not refunds. Sale items, jewelry and customised niqabs and hijabs can't be exchanged. The customer pays exchange delivery, unless the item was faulty or wrong. Read our full Exchange Policy.
My item arrived damaged or wrong. What should I do?
Message us on WhatsApp within 24 to 48 hours of delivery with a photo or video, and we'll exchange it at no cost to you.
Gifting
Can I send a gift directly to someone?
Yes. Use the recipient's address for delivery and add their name and phone number in the order note at checkout. Every order is packed in our Peerahan box, ready to give.
Can I add a gift message?
Yes. Every order includes a free short note on our card: just write it in the order note. Want to say more? Add a Personalised Handwritten Letter for Rs. 200. We hand-write your message (up to 600 characters, in English, Roman Urdu or Urdu) on our scroll paper, roll it and tie it with twine. The letter is sent with an order and can't be bought on its own.
What are your gift baskets and treasure boxes?
They're ready-made gift sets at different prices, filled and packed by us. Want a different colour or item? Write your request in the order note and we'll swap it for something in the same price range. Browse them all in Gifting.
Contact us
How can I reach you?
WhatsApp: 0325-3453000
Instagram: @peerahan.official
We reply Monday to Saturday, 10 am to 6 pm.