We want you to love every Peerahan piece. If something isn't right, we're happy to exchange it.
Exchange window
You can request an exchange within 15 days of delivery.
Exchanges only
We offer exchanges for a different size, colour or item, subject to availability. We do not offer refunds.
Condition of items
Items must be unworn, unwashed and with their original tags attached. Items that don't meet these conditions can't be exchanged.
Items that can't be exchanged
- Sale items
- Jewelry
- Customised niqabs and hijabs
Damaged or wrong item
If your order arrives damaged, faulty or isn't what you ordered, please message us on WhatsApp at 0325-3453000 within 24 to 48 hours of delivery, with a photo or video of the item. We'll arrange an exchange at no cost to you.
Delivery charges for exchanges
The customer pays delivery charges for exchanges. If the item was faulty or wrong, Peerahan covers the delivery charges.
How to request an exchange
- Message us on WhatsApp at 0325-3453000 with your order number, the item you'd like to exchange, and what you'd like instead.
- We'll confirm your exchange and share where to send the item.
- Once we receive and check the item, we'll dispatch your replacement. Delivery takes 3–7 working days.